Return Policy

RETURN FOR STORE CREDIT POLICY

All item(s) purchased from Faith Hope Love Boutique are available for STORE CREDIT ONLY. Store credit will be emailed as a unique gift card code to the email address provided at the time of your purchase.

Please review our return/exchange policy below to qualify for store credit.

NECK-GAITERS ARE NON-RETURNABLE/NON REFUNDABLE

We can't accept Neck Gaiters due to COVID-19.  Please don't return them.  They're non-refundable as stated on each product title & product description.

APPAREL RETURN/EXCHANGE POLICY

All apparel is printed on demand.

If you are not satisfied with your purchase, please review the following boutique guidelines:

Defective Printing

If you have received an item with any problems or defects with design printing, please contact at support@fhlboutique.com within 3 DAYS to inform us of the issue. You must include a photo of the damage / defect with your email.  Once we confirm the defect with our fulfillment provider, we will mail you a new item at no cost to you.  You may keep the original item – no need to return it.

Sizing / Style Concerns

If the size or style of the item(s) aren’t up to your expectations, here are the boutique guidelines for return/exchange for store credit:

  • Item(s) must be received by us in the same condition as we shipped it. All packaging and labels must be included with returned item(s) undamaged.
  • If item(s) are damaged or appear to be washed/worn, including, but not limited to deodorant stains, pet hair, makeup and perfume, no credit may be issued.
  • We aren’t responsible for damages to clothing caused by improper care or handling.
  • Returned item(s) must be mailed and postmarked no later than 15 days from the original shipment date.
  • Customer is required to pay shipping (and insurance if deemed necessary) on return item(s).
  • If a store credit/gift card code is issued for a return, it will expire 180 days from the date of original purchase.
  • Please be aware that we do our best to get to all returns in a timely manner, however we can’t guarantee a specific time frame for processing returns. You can always email us at support@fhlboutique.com to find out if we have received your return and when your return for store credit will be processed.
  • Once your return is inspected and approved, we will send you an email with a unique gift card code that can be applied to your new order at checkout. If you have questions regarding using your gift card code please email us at support@fhlboutique.com.
  • There are certain situations where only partial refunds are granted:
    * Any item not in its original condition, is damaged for reasons not due to our error

LEGGINGS RETURN/EXCHANGE POLICY

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct size.
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support@fhlboutique.com and one of team will follow it up for you.
  • You received a damaged/faulty item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You may keep it or donate it. The only thing we need you to do is send us a support email (support@fhlboutique.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • If you meet the above criteria please shoot us an email to support@fhlboutique.com. Also we would love it if you could tell us the reason why you are returning your item. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

NOTE: Faith Hope Love Boutique does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.

WE DON'T ACCEPT RETURNS/EXCHANGES IF:

  • You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
  • You do not email our support team (support@fhlboutique.com) about requesting a return prior to mailing back the item(s).
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item

HOME DECOR & ACCESSORIES RETURN/EXCHANGE POLICY

All home decor & accessories are printed on demand.

If you are not satisfied with your purchase, please review the following boutique guidelines:

 Defective Printing

If you have received an item with any problems or defects with design printing, please contact at support@fhlboutique.com within 3 DAYS to inform us of the issue. You must include a photo of the damage / defect with your email.  Once we confirm the defect with our fulfillment provider, we will mail you a new item at no cost to you.  You may keep the original item – no need to return it.

If you would like to return items with no defects for STORE CREDIT ONLY.  The return address and instructions are provided below.

RETURN SHIPPING POLICY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please do not send your purchase back to the fulfillment center address on the shipping label.  Send us an email at support@fhlboutique.com and ship your item(s) to:

Faith Hope Love Boutique
ATTN: Returns
3698 Ranch Road 620
Suite #110
Austin, TX 78738

Please make sure your name and order number are provided in the package.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

GIFT CARD RETURN POLICY

Please note that Gift Cards are exempt from being returned.

GIFT EXCHANGE POLICY

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a boutique gift promo code will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

GIFT EXCHANGE POLICY

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a boutique gift promo code will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.